Refund policy

Refund & Return Policy

Original Paintings All original paintings are final sale. Due to the one-of-a-kind nature of original artwork, we do not accept returns or exchanges. Please review all painting details, dimensions, and photos carefully before purchasing. If you have questions before buying, we encourage you to contact us.

Damaged or Incorrect Items If your painting arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the damage and packaging. We will work with you to resolve the issue promptly.

Shipping We are pleased to offer free shipping on all orders within the United States. Paintings are carefully packaged to ensure safe delivery.

Return Shipping As we offer free outbound shipping, return shipping costs — where applicable — are the sole responsibility of the customer. Original shipping charges are non-refundable.

Order Cancellations Orders may be cancelled within 24 hours of purchase. After 24 hours, the order has likely entered the fulfillment process and cannot be cancelled.

Contact For any questions or concerns, please contact us before placing your order. We want you to love your painting! Email:jackie@n6media.com

 

Damaged in Transit: If your painting arrives damaged, please contact us within 48 hours of delivery at jackie@n6media.com with photos of the damage and packaging. We will work with you to find a resolution.

Lost Shipments: If your order is lost in transit, please contact us and we will file a claim with the carrier on your behalf.

We take great care in packaging every piece to ensure it arrives safely and as described